Package Firewall refund policy

The short version

Within 14 days of any charge: full refund on request. This covers your first payment and every yearly renewal, including the first payment after a free period from an invite code.
After 14 days: we look at each request on its merits. Write to us and explain.
We do not give automatic part-year refunds when you cancel.

How to ask

Email hello@packagefirewall.com from the address on your account and say which charge you mean. We refund the full amount, including any tax, to the card you paid with. It then takes your bank a few days to show it. Polar, our merchant of record, processes the payment and the refund.

Cancelling

You can cancel any time from the app, which opens your customer portal. Cancelling stops the next renewal. It takes effect at the end of the year you have paid for, and Package Firewall keeps filtering until then. You can undo a cancellation in the portal before that date.

What a refund does to your licence

When a payment is refunded, the subscription ends and the licence stops. Package Firewall then stops filtering installs on your devices; they pass through unchecked.

Deleting your account

Deleting your account cancels your subscription immediately. It does not refund you by itself, so ask within 14 days if you want your money back.

Free periods

If you joined with an invite code, you are not charged during the free period. The 14-day rule applies from the first time you are charged. The student licence is free and never charges you.